Apple Support is live on Twitter

Apple users of all sorts can now take advantage of a new online resource for all of their tips, tricks and all-things-Apple assistance.   Apple Support.

The brand new Twitter account has been live for only four hours now and already has 47.6k followers along with several support tweets already being taken care of.  Apple’s new account is as popular as a Kripsy Kreme “Hot Now” sign.

The Notes app has some awesome hidden tricks. A favorite of ours: how to turn lists into checklists. #AppleSupport pic.twitter.com/6fdzsRT1i4

— Apple Support (@AppleSupport) March 3, 2016

Below are a few examples of what to expect from Apple Support on Twitter in terms of actual customer and technical support.

@SirAyyLmao We want to assist with the display. DM us with the steps that you've taken before tweeting here so we can tackle this together.

— Apple Support (@AppleSupport) March 3, 2016

@DeLi_KaDirrr We offer support via Twitter in English. Contact an Advisor for help in your preferred language here: https://t.co/5wewfI3Xkv

— Apple Support (@AppleSupport) March 3, 2016

@raykwongphoto We'll be glad to help with this. Send us a DM with the iOS version of your iPhone and we'll look into this.

— Apple Support (@AppleSupport) March 3, 2016

@esturniolo We certainly want to help you get your iPad back to normal. Can you DM us with a description of what happened?

— Apple Support (@AppleSupport) March 3, 2016

@WhichByTheWay Thanks for reaching out about your issue. We just responded to your DM. Be on the lookout.

— Apple Support (@AppleSupport) March 3, 2016

@beautifulsander This article can help: https://t.co/fJnZYmbI9N for resetting your password. If you still need assistance Direct Message us.

— Apple Support (@AppleSupport) March 3, 2016

As you can see the majority of support tickets tweets offer further help if the user sends a direct message to @AppleSupport.

This makes sense because Apple would want to keep the confidentiality of users’ data and Apple does not want to publicly respond with support because it would be a mess from a public relations standpoint.  They want to keep the account in “good standing” with public perception.

You can follow Apple Support here: https://twitter.com/AppleSupport